Renting a scooter on Skoot is fast and easy: 1) Find your scooter by setting your location and dates. 2) Complete checkout where you'll add delivery if desired, and sign the rental contract. 3) Once payment is completed, you'll be prompted to complete a quick ID verification flow in-app. 4) We'll contact you with booking details. 5) That's it! Just show your Skoot QR Code at time of delivery or pickup. Please always wear a helmet and ride safe!

Generally all scooter rentals in Thailand require a deposit to cover potential damages during the rental period. Typically these deposits are held by the shops themselves. However this has led to a widespread practice of deposit scams and extortion of renters through fraudulent deposit claims, pre-existing damage claims & exorbitant repair costs. Skoot fixes this. Skoot holds your deposit in escrow for the duration of the rental to entirely remove these problems from the rental experience. Should damage occur, the Skoot Partner must submit a claim to Skoot for any deposit money. Skoot will initiate a case, verify the damage, confirm the damages with you the renter, review supporting evidence such as before and after photos, then make a decision. If a deposit claim is warranted, we will review all repair costs, damage photos, parts lists, labor rates and generally make sure the agreed upon solution is fair for everyone. This is a key selling point of Skoot and why many renters choose to rent through us.

The core reasons to choose Skoot over any individual rental shop are: 1) Scam protection: Rental deposits are held in escrow with Skoot itself to prevent deposit scams & extortion on repair costs. 2) Convenience: Contract signing, ID verification, booking creation, payment and deposit escrow are all directly in-app. 3) Market-based pricing: You can instantly compare pricing across 100's of shops and 1000+ scooters. 4) Trusted Skoot Partner Shops 5) Flexible payment options including credit cards & PromptPay. 6) Neutral 3rd Party: Skoot is here to intermediate any disputes with the rental shop. 7) 1000s of Scooters: Skoot partners with 100s of shops to offer the widest selection of available scooters. 8) 24/7 English speaking customer support: We're here for your entire rental to assist. 9) We're everywhere in Thailand: No matter if you visit Chiang Mai, Pattaya, Samui, or Phuket, we have trusted shops everywhere. 10) Support the Locals: We onboard local shops rather than compete with them with our own inventory to support the local economy.

No. You will need to provide a photo of your passport during ID verification, but it is not required by the shop. Some renters prefer to leave a passport instead of a deposit. For shops that offer this option, you'll choose 'Passport Hold' or 'Deposit' at time of checkout. As such you will not be charged the deposit amount during payment. Upon pickup or delivery of the scooter, you will be required to surrender your passport for the duration of the rental. Failure to surrender your passport will result in immediate booking cancellation subject to the Skoot Cancellation Policy. Your passport will be returned to you at the end of the booking.

An IDP is not required to create a booking on the platform. Each Skoot Partner Shop will indicate if an IDP is required on the listing page for each scooter. You will see a yellow badge indicating this requirement shown here: If there is no yellow badge, an IDP is not required to rent this scooter. Ultimately you are responsible for your own legal eligibility to operate a vehicle in a foreign country.

All scooters on Skoot are required to have current annual license and registration to be eligible for listing on the platform. As a part of this registration, insurance coverage is included however it is limited to bodily injury coverage and accidental death and dismemberment. There is no insurance company operating in Thailand that will provide coverage to damage of the scooter itself to rental company scooters. If a shop offers this coverage, they are either filing fraudulent claims under personal coverage policies, selling you the personal coverage policies themselves for which rental bikes are ineligible or offering in-house unlicensed "insurance" products for which there is no guarantee of payment. That being said all Skoot scooters provide up to 30,000 THB bodily injury coverage for the driver and up to 80,000 THB total bodily injury coverage for riders as a part of this compulsory registration insurance. These amounts are enough to cover most minor injuries typical with minor crashes. Lastly it is worth noting that international medical insurance & travel insurance policies are typically limited to 50cc scooters and under (which eliminates 99% of rental scooters). Additionally these policies usually require an international motorcycle license or local motorcycle license to pay a claim. Read the fine print.

The Skoot Partner Shop can be found on the 'Bookings' tab after your booking has been confirmed. A general location map with area name can be found on the listing page for that scooter.

Prices are set directly by Skoot Partner Shops; the prices you see in the app are the prices the shops provide. As such prices can sometimes vary widely between partner shops. You are encouraged to look for the best deals and prices! Skoot is a marketplace, meaning all the shops compete directly for your business via the app. As such prices reflect market rates rather than individual shop rates.

Yes. Delivery is available on the vast majority of scooters on Skoot. Delivery parameters are set directly by each shop and include delivery fee, minimum days rental for delivery & maximum delivery distance. If delivery is available, it will show as an option on the checkout screen. You must select delivery to add it to the booking.