Privacy Policy

Skoot Ltd. and its subsidiaries (collectively, "Skoot", "we", or "us") care about privacy and want you to be familiar with how we collect, use, process, and disclose your personal information. This Privacy Policy describes our privacy practices in connection with our websites and applications that link to this Privacy Policy (collectively, the "Services") and our offline interactions with you in settings where we post this Privacy Policy.

• Personal information we collect
• How we use your personal information
• How we disclose your personal information
• Your preferences and choices
• Security
• Other important information
• Changes to this privacy policy
• Contact

Personal information we collect

We collect three categories of personal information - personal information you give us; personal information automatically collected from your use of the Services; and personal information from third-party sources.

Personal information you give us

Account data. When you register for an account with us, we require certain personal information to open your account, such as your name, email address, and password.

Profile data. We may also ask you to provide additional profile information to use certain features of the Services which may include street addresses, phone numbers, driver's license number, date of issuance and issuing country and/or state, profile photos, employer, city, school, biography, and date of birth. Certain parts of your profile (like your profile photos, employer, city, school, and biography) are part of your public profile page and will be publicly visible to others.

Vehicle data. We collect information you provide in relation to a vehicle such as vehicle listing details, vehicle identification number (VIN), availability dates, reviews, and uploaded trip photos.

Payment data. We collect your digital payment details, bank account, payment card numbers and/or crypto details, and transaction information in connection with a potential or actual transaction, which may be processed and stored by one or more third party payment service providers or digital payments companies.

Identity verification data. In some instances, we may collect identity verification information such as a photograph or scanned copy of a passport, national ID card, or payment card, social media account information, or other forms of identification information.

Communications. When you communicate with Skoot, including via phone, email, or chat, or use the Services to communicate with other users, we collect information about your communication and any information you choose to provide.

You may choose to voluntarily provide other information to us that we do not request, and, in such instances, you are solely responsible for such information.

Personal information automatically collected

Usage data. We automatically collect information about your interactions with the Services, such as the pages or other content you view, your searches, bookings you have made, how long you spent on a page or screen, sites visited before or after visiting our website, navigation paths, and information about your activity on a page or screen. We also collect information about the devices and software you use to access the Services, including IP address, browser type, operating system type and version, unique device identifiers, Internet service provider, and mobile carrier.

Location data. When you use certain features of the Services, we may collect information about your location, such as IP address or GPS data.

Transaction data. We collect transaction information related to trips, including the date and time, amounts charged, and other related transaction details.

Personal information from third parties

Third-party services. If you link, connect, or login to the Services with a third-party service (e.g., Google, Facebook, Apple), you direct the service to send us information such as your registration and profile information as controlled by that service or as authorized by you via your privacy settings at that service.

Background information. To the extent permitted by applicable law, we may obtain background check results, or motor vehicle records. We may use your information, including your full name and date of birth, to obtain such reports.

Referrals. If you are invited to the Services, the person who invited you may submit personal information about you such as your email address, phone number, or other contact information.

Other sources. We may receive additional information about you from third parties, such as data or marketing partners, and combine it with information we have about you.

How we use your personal information

We use, store, and process your personal information to provide, understand, improve, and develop the Services, create and maintain a trusted and safer environment, and comply with our legal obligations. We may also use your information to send you marketing communications.

Provide, improve, and develop the Services

• Enable you to access the Services and make and receive payments
• Enable you to communicate with other users
• Perform analytics, debug, and conduct research
• Provide customer service, training, and security features
• Send you messages, updates, security alerts, and account notifications
• Personalize and customize your experience based on your interaction with the Services, your search and booking history, your profile information, and your preferences

Create and maintain a trusted and safer environment

• Detect and prevent fraud, spam, abuse, security incidents, and other harmful activity
• Conduct security investigations and risk assessments
• Verify or authenticate information provided by you
• Conduct checks against databases and other information sources, including background or police checks, to the extent permitted by applicable laws
• Comply with our legal obligations
• Resolve any disputes with any of our users, and enforce our agreements with third parties
• Enforce our Terms of Service and other policies

Provide, personalize, measure, and improve our advertising and marketing

• Send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences and social media advertising through social media platforms
• Personalize, measure, and improve our advertising
• Administer referral programs, rewards, surveys, contests, or other promotional activities or events sponsored or managed by Skoot or its third-party partners

How we disclose your personal information

We may disclose your personal information in the following situations:

With your consent

We may share your information at your direction or with your consent. For example, when you authorize a third-party application or website to access your Skoot Account.

Sharing between partners and renters

When a renter submits a booking request, certain information about the renter, including but not limited to their full name, phone number, and photo, is shared with the partner for the purpose of facilitating the booking. Similarly, certain information about the partner and their vehicle is shared with the renter. This sharing is necessary for the proper functioning of the Services and the completion of bookings.

Service providers

We share your information with our service providers who process it on our behalf to support our business. Such service providers include, but are not limited to, payment processors, hosting services, cloud services, customer support services, analytics providers, security services, and insurance partners. Service providers are contractually obligated to protect your information and may only use it in accordance with our instructions.

Professional advisors

We may disclose your personal information to professional advisors, such as lawyers, bankers, auditors, and insurers, where necessary in the course of the professional services that they render to us.

Business transfers

We may sell, transfer, or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization, or sale of assets, or in the event of bankruptcy or dissolution.

Responding to legal requests, preventing harm, and protecting our rights

We may disclose your personal information to courts, law enforcement, governmental or tax authorities, or third parties. We will make such disclosure to the extent we are required or permitted to do so by applicable law or where we consider such disclosure necessary to comply with a legal obligation, to protect the rights, property, or safety of Skoot, our users, or others, or to respond to a valid legal request.

Your preferences and choices

Communication preferences

You can control the methods by which we may contact you about your account, bookings, and other activities by adjusting your notification preferences in your account settings.

Marketing communications

You can opt out of marketing communications by following the unsubscribe instructions included in our marketing emails or by adjusting your preferences in your account settings. Even if you opt out of marketing communications, we may still send you non-promotional communications, such as those about your account, bookings, or our ongoing business relations.

Access, correction, and deletion

You may access, update, or correct most of your account information by logging into your account. You may also request the deletion of your personal information by contacting us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of your information for a certain period of time.

Cookies

Most web browsers are set to accept cookies by default. You can usually adjust your browser settings to remove or reject cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Security

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Other important information

Children's privacy

The Services are not directed to individuals under 18 years of age, and we request that they not provide personal information through the Services. If you learn that a child under 18 has provided us with personal information, you may contact us at [email protected].

Third-party websites and services

The Services may contain links to third-party websites and services. We are not responsible for the practices employed by third-party websites or services linked to or from the Services, including the information or content contained within them. Your browsing and interaction on any third-party website or service, including those that have a link on our Services, are subject to that third party's own rules and policies.

International data transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. We take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.

Data retention

We retain your personal information for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process it, and applicable legal requirements.

Changes to this privacy policy

We may change this Privacy Policy from time to time. If we make changes, we will revise the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our website or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the choices available to you.

Contact

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at [email protected] or +66-97-531-1993 in Thailand.